Returns & Damage

Our return policy

We build DESKLUX systems to last for years. We stand behind every piece that ships. Here's exactly what we cover.

What we cover

If your order arrives damaged, defective, or incorrect, we will make it right. This includes:

• Items broken, cracked, scratched, or dented during shipping
• Missing pieces from a system order
• Wrong product or variant shipped
• Manufacturing defects discovered within 30 days of delivery

What we don't cover

DESKLUX does not offer returns for change of mind, buyer's remorse, or preference-based reasons. Please review product details, dimensions, and photos carefully before ordering.

• Products that don't match your expectation of color, finish, or style
• Wear from regular use after delivery
• Damage caused by liquids, heat, improper use, or modifications
• Items returned without prior approval from support

How to file a damage claim

Within 30 days of delivery, email support@desklux.shop with:

• Your order number
• A clear description of the issue
• Photos showing the damage or defect (at least 2 angles)
• Photo of the shipping box if damage is external

We respond within 48 hours. Once approved, we ship a replacement at no cost. For most cases, you keep the damaged item; we do not require a return shipment.

Processing timeline

• Damage claim review: within 48 hours of submission
• Replacement shipment: ships within 3 business days of approval
• Replacement delivery: 8 to 10 business days after shipping

Refunds

Refunds are issued only in these scenarios:

• The item arrives damaged and we cannot source a replacement
• The product is defective and replacement fails a second time
• An order is cancelled before fulfillment starts (within 12 hours of placement)

Refunds process to the original payment method within 5 to 10 business days.

Cancellations

Orders can be cancelled for a full refund within 12 hours of placement, provided the order has not entered fulfillment. After fulfillment begins, cancellation is not possible; the damage claim process above applies if any issue arises.

Last updated · April 2026